ALL SALES ARE FINAL

REVIEW ALL TERMS BEFORE MAKING YOUR PURCHASE, AND MAKE CONTACT WITH ANY QUESTIONS IN ADVANCE.

THE ONE AND ONLY LOOPHOLE?

WHILE ALMOST ALL PURCHASES ARE FINAL SALE, THE LOOPHOLE EXISTS IF YOU PARTICIPATE IN THE “PICK UP” OPTION UPON ORDERING. GO SEE

TIMING IS EVERYTHING

IN CASE YOU MISTAKENLY CLICKED TO ORDER, OR A FAMILY MEMBER USING YOUR DEVICE TAPPED THEIR WAY INTO A PURCHASE YOU HAVE ONE HOUR TO CHANGE YOUR MIND OR REMEDY THE ERROR.

EMAIL US WITHIN 60 MINUTES OF ORDERING TO REQUEST TO BE REFUNDED.

 TO RECEIVE A REFUND, THE PURCHASER MUST BE RESPONSIBLE FOR PAYING ANY TRANSACTIONAL FEES INCURRED TO Ô JEWELS. THERE ARE NO REFUNDS BEYOND THIS TERM.

ALL JEWELRY OFFERED IS WITHIN THE BEST POSSIBLE REPRESENTATION OF THE ITEMS. THE QUALITY OF JEWELRY IS NOTED IN YOUR PERSONALIZED BILL OF SALE.

PLEASE DO NOT HESITATE TO MAKE CONTACT IF THE CONDITION OF YOUR SELECTION DOES NOT MATCH OR OUTMATCH THE WWW IMAGES AND DESCRIPTION.

 PROVIDE PICTURES OF YOUR SELECTION,AND WE WILL MAKE AN ADJUSTMENT ASSESSMENT WITHIN REASON.

Ô JEWELS RESERVES THE RIGHT TO DENY ANY UNREASONABLE CLAIM. ALL REPAIR COSTS, INCLUDING MAIL, ARE THE RESPONSIBILITY OF THE PURCHASER.


CURRENTLY, WE ARE NOT ACCEPTING INTERNATIONAL ORDERS VIA WWW.

OUTSIDE OF THE U.S.A.? MAKE CONTACT TO PLACE A SPECIAL ORDER.

THE COST OF CUSTOMS, DUTIES, HANDLING AND ADDITIONAL FEES ARE THE RESPONSIBILITY OF THE PURCHASER.

Ô JEWELS ARE CONSIDERED FRAGILE AND RECOMMENDED TO HANDLE WITH THE CARE OF OTHER FINE JEWELRY.

ALL JEWELRY IS CLEANED JUST BEFORE GIVEN OR MAILED. PIECES ARE NOT TO GET WET OR WORN IN WATER BODIES, AND WAIT TO WEAR JEWELRY UNTIL AFTER APPLYING SKIN OILS OR OTHER TREATMENTS THAT HAVE FULLY ABSORBED.

SILVER MAY BE CLEANED WITH A POLISHING CLOTH, WHILE BRASS PIECES CAN BE CLEANED WITH A COUPLE OF MINUTES IN A LEMON JUICE SOAK, AND RINSED WITH GENTLE SOAP AND WATER. FULLY DRY THEM WITH A SOFT CLOTH TO RESIST ANY TARNISHING MARKS.

WHEN Ô JEWELS ARE NOT BEING WORN PIECES ARE MEANT TO BE KEPT IN THE BOX THEY ARE GIVEN WITHIN OR TRANSFERRED TO A SOFT ENCASEMENT JUST FOR THEM.

DID YOU NOTICE?

MANY Ôs HAVE A SLIT. WHILE NOT ALL PIECES HAVE GLASS OR GEMS, A LOT OF Ô’S DO HAVE SLITS.

WHY IS IT THERE?

METAL CANNOT BE SOLDERED WITH GLASS OR OTHER HEAT SENSITIVE GEMS IN PLACE, AS THERE IS RISK OF DESTROYING THE ALREADY REWORKED GLASS DISCARDS OR OTHER ELEMENTS. IN SOME CASES THE SLITS ALSO INDICATE WHICH LOBE THE EARRING IS MEANT FOR. THE SLIT IS INTENDED TO ALIGN AT THE BACK OF THE LOBE.

SLITS SHOULD NOT BE OPENED FOR ANY REASON AS THERE IS RISK OF METAL BREAKAGE. THANKS FOR KEEPING THE SLITS CLOSED!


ORDERS ARE PACKED WITH THE GREATEST OF DETAIL AND CARE, SPENDING TIME AND ATTENTION TO INSULATE, AND PROTECT THE LONG LABOR OF LOVE WITHIN, SO TO ARRIVE IN ITS ORIGINAL CONDITION. Ô JEWELS IS NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED ITEMS.

Ô JEWELS ARE MAILED THROUGH USPS PRIORITY MAIL, AND INCLUDE BASIC INSURANCE. PLEASE SEND US A NOTE TO INCLUDE ADDITIONAL INSURANCE FOR YOUR ORDER, OR IF YOU’D LIKE FOR A SIGNATURE REQUIRED TO RECEIVE. ADDITIONAL COSTS FOR THESE REQUESTS MUST BE PAID BEFORE ITEMS ARE MAILED.